Frequently asked questions

Each figure is modelled in 3D from scratch and printed in high-definition resin. It is then hand painted with acrylics and an airbrush, and the scene is built with real materials. The full process is described in About the artist.

They are made one at a time and by hand, so no two are identical: the painted details and the set-up of the scene vary. The units available for each piece are shown on its page.

It depends on the destination country and is calculated as soon as you choose it, before paying. All rates are listed in Shipping.

Every piece is prepared and packed by hand before it leaves the workshop. Transit time depends on the country and the carrier; estimated times per zone are in Shipping. We email you as soon as the parcel ships.

Yes, we ship to much of the world. In those cases the parcel may go through customs and incur import duties or taxes at destination, payable by the buyer.

By card, PayPal or Klarna, without leaving the site. Payment details go straight to Stripe: the shop never sees or stores them.

Yes, with the € / $ switch in the top bar. The dollar price is indicative, using the European Central Bank rate: you are always charged in euros.

No. You check out as a guest, with no account and no passwords. We only ask for what is needed to ship your order and issue the invoice.

Like any painted miniature: away from direct sunlight, which fades the colours over time, and away from damp. Dust on the case wipes off with a soft dry cloth.